TERMS OF USE - CB Connecta LLC

Last Updated: May 23, 2025

Welcome to CB Connecta.

These Terms of Use (“Terms” or the “Agreement”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and CB Connecta LLC, a Limited Liability Company organized under the Laws of the State of Louisiana, (“CrossBorders”, “Company”, “Platform”, “Website”, “we”, “our”, or “us”)

These Terms govern your access to and use of our Website and all associated features, content, and services (collectively, the “Platform”).

1. ACCEPTANCE OF TERMS

1.1. By accessing, browsing, registering for, or otherwise using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy and any other supplemental Terms, policies, or notices that may be referenced herein or presented through the Platform. If you do not agree to these Terms, you must not use or access the Platform.

1.2. These Terms apply to all individuals and entities who access or use the Platform, including but not limited to Clients, Providers, and other visitors or account holders.

1.3. Please read these Terms carefully, as they affect your legal rights and responsibilities. You understand and agree that your use of the Platform does not create a Provider-Client, Provider-Client, or any other licensed clinical relationship with CrossBorders. All services are rendered solely by the Provider, who operates as an independent contractor and is not employed by or under the supervision of CrossBorders.

2. CHANGES TO THE TERMS

2.1. We reserve the right to modify or update these Terms at our sole discretion at any time. Any such changes will become effective immediately upon being posted to the Platform. Your continued use of the Platform following any such update constitutes your acceptance of the revised Terms. You are encouraged to review these Terms periodically to remain informed of any changes.

3. PLATFORM OVERVIEW AND SERVICES

3.1. CrossBorders is a technology-based Platform that facilitates access to independent, emotional support professionals (“Providers”) for individuals seeking emotional wellness and support (“Clients”).

3.2. The Platform is designed to enable Clients to connect with Providers who possess the necessary credentials, qualifications, and experience as required under the Laws of their applicable jurisdiction. These professionals may provide support services to Clients through the Platform using tools such as video calls, messaging, or scheduling features (collectively, the “Provider Services” or “services”).

3.3. CrossBorders does not provide clinical services, medical advice, diagnosis, or treatment of any kind. The Provider Services available on the Platform are delivered exclusively by independent professionals who are not employed by, affiliated with, or supervised by CrossBorders. CrossBorders does not represent or warrant that any Provider is qualified to provide any specific service or is licensed in your jurisdiction unless expressly stated.

3.4. Providers available on the Platform are licensed and regulated under the laws of their respective home countries, and are not authorized under U.S. medical licensure, unless otherwise explicitly stated.

4. USER ELIGIBILITY

4.1. To access and use our Platform, you must meet the following eligibility requirements:

4.1.1. Clients Eligibility: Clients who use our Platform to obtain services from Providers must:

• 4.1.1.1. Be at least Eighteen (18) years old, or the age of majority in their jurisdiction;
• 4.1.1.2. If under the age of Eighteen (18) years (a “Minor”), must be represented by a parent or legal guardian who creates and manages the account for the Minor; provides all necessary consents on behalf of the Minor; and accepts full legal responsibility for the Minor’s use of the Platform and engagement with Providers.

4.1.2. We do not knowingly permit Minors to register independently or to access services without verified parental or guardian involvement. We reserve the right to request proof of legal guardianship or age verification at any time and to suspend or terminate access for failure to comply. If you are a parent or guardian and believe that a Minor has accessed our Platform without proper consent, please contact us at info@cbconnecta.com .

4.1.3. Providers Eligibility: Providers who offer their services through the Platform must:

• 4.1.3.1. Be at least Twenty One (21) years of age;
• 4.1.3.2. Hold a valid, current, and unrestricted license or certification to provide emotional support services in the jurisdiction(s) in which they practice;
• 4.1.3.3. Be authorized under applicable Law to render services to Clients, including Minors where permitted;

4.1.4. We reserve the right to reject, suspend, or terminate any Provider’s access to the Platform for non-compliance with these requirements or applicable Law.

4.2. Age Verification: We reserve the right to implement age verification procedures at the time of or during the course of your use of the Platform to ensure compliance with this requirement. Providing false information regarding your age may result in immediate suspension or termination of your use of our Platform.

5. ACCOUNT CREATION & REGISTRATION

5.1. To access and use the core features of the Platform, including booking services, communicating with Providers or Clients and managing appointments or payments, both Providers and Clients are required to create and maintain a registered account. Each User may maintain only one account unless expressly authorized by CrossBorders.

5.2. To register for an account, Users must:

5.2.1. Provide a valid email address and create a secure password;

5.2.2. Submit any other required information, which may include identification or professional documentation (for Providers);

5.2.3. Agree to these Terms and the CrossBorders Privacy Policy;

5.2.4. Ensure that all submitted information is accurate, current, and complete.

5.3. We reserve the right to request verification of any information provided during or after registration and may suspend or terminate access to the Platform if any information is found to be false, misleading, or incomplete.

5.4. You are solely responsible for maintaining the Confidentiality of your login credentials and for all activities that occur under your account. You agree to:

5.4.1. Immediately notify CrossBorders of any unauthorized use or suspected breach of security;

5.4.2. Not share your login credentials with any Third party;

5.4.3. Use caution when accessing your account from public or shared devices.

5.5. We will not be liable for any loss or damage arising from your failure to maintain the security of your account.

5.6. We reserve the right to suspend, disable, or terminate any account at its sole discretion, including but not limited to cases of:

5.6.1. Violation of these Terms or applicable Law;

5.6.2. Misrepresentation of identity or qualifications;

5.6.3. Suspected fraudulent or abusive activity;

5.6.4. Inactivity for an extended period.

6. PROVIDERS QUALIFICATIONS AND OBLIGATIONS

6.1. All Providers providing services through the Platform are required to be registered, trained, and experienced professionals, whether as counselors, psychologists, social workers, or Providers. Each Provider must hold a relevant academic degree in their respective field, possess a minimum of three to five (3-5) years of professional experience, and be appropriately qualified and credentialed by their respective professional organization, having successfully completed the requisite education, examinations, training, and supervised practice, as applicable. However the Providers providing services through the Platform are not mandated to be licensed or authorized under U.S. medical licensure.

6.2. For clarity, Providers listed on this Platform and any affiliated websites or applications are identified by their professional titles and credentials provided.

6.3. Disclaimer Regarding Provider Credentials and Qualifications

6.3.1. The Platform facilitates access to emotional support professionals from various jurisdictions worldwide. While all Providers are required to submit documentation demonstrating appropriate licensure, certification, education, and clinical experience in accordance with the Laws and regulations of their respective countries or states, the Platform does not independently verify the accuracy, authenticity, or current status of such credentials.

6.3.2. Clients are advised to exercise their own discretion and undertake any necessary due diligence before initiating any engagement. The Platform does not assume responsibility for validating the qualifications, licensing, or professional standing of any Provider and shall not be held liable for any misrepresentation, inaccuracy, or non-compliance in this regard. By using the Platform, Clients acknowledge and agree that they are solely responsible for evaluating the suitability and credentials of any Provider with whom they choose to interact.

6.3.3. While CrossBorders relies on Providers to self-certify their licensure and qualifications, the Platform may conduct periodic verifications as needed. Providers are solely responsible for maintaining valid credentials and complying with applicable legal and ethical standards

7. PROVIDERS SERVICES AND SCOPE

7.1. Independent Provider Relationship

7.1.1. All Providers offering services through the Platform operate as independent professionals. They are not employees, agents, or representatives of the Company in any capacity.

7.1.2. The Platform functions solely as a technological intermediary, facilitating communication and interaction between Clients and qualified Providers.

7.1.3. The Platform does not itself provide mental health, therapy, or counseling services, and it is not a healthcare provider under any applicable Law or regulation.

7.2. Responsibility for Provider Services

7.2.1. Each Provider is exclusively responsible for the content, conduct, and quality of the services they provide through the Platform.

7.2.2. In the event that the services of a particular Provider do not meet the Client’s needs or expectations, they may discontinue the engement and request to be matched with a different Provider available on the Platform.

7.3. Limitations of Provider Services

7.3.1. While we aim to make high-quality emotional support services accessible, Clients acknowledge and agree that the support provided via the Platform may not be suitable for every person or every situation.

7.3.2. These services are not a substitute for in-person therapy where direct clinical supervision or intervention is required.

7.3.3. Providers using the Platform are not authorized to prescribe medications and will not engage in any activities requiring a U.S. medical license.

7.3.4. The Platform is not suitable for addressing mental health conditions that may involve:

• 7.3.4.1. Active substance withdrawal
• 7.3.4.2. Severe psychiatric disorders requiring hospitalization
• 7.3.4.3. Eating disorders including but not limited to anorexia nervosa
• 7.3.4.4. Situations where a clinical diagnosis is mandated by courts or institutions

8. PROVIDERS AVAILABILITY AND LICENSING CONSTRAINTS

8.1. Although the Platform hosts a wide network of licensed Providers, availability may be limited due to factors including, but not limited to, regional licensure Laws, jurisdictional restrictions, Provider schedules, and user location.

8.2. There is no guarantee that a specific Provider, or any Provider, will be available to match with Clients at any given time or for any specific duration.

8.3. If a Provider with whom a Client is currently matched ceases to provide services through the Platform, the Client will receive a notification via email and may choose to connect with another available Provider.

9. NO MEDICAL LIABILITY DISCLAIMER

9.1. CB Connecta is not a healthcare provider and does not engage in the practice of medicine, psychology, psychotherapy, counseling, or any other licensed clinical profession. The Platform is a technology intermediary that facilitates connections between Clients and Providers who are independent, emotional support professionals. CrossBorders does not employ or supervise Providers and does not participate in any clinical decision-making.

9.2. The Platform does not screen, monitor, endorse, evaluate, or guarantee the qualifications, licensing status, clinical competence, or therapeutic outcomes of any Provider. All support services are provided solely by the independent Provider, who bears exclusive responsibility for the quality, content, and results of such services.

9.3. CrossBorders does not currently offer or support diagnostic tools, symptom checkers, or AI-based clinical assessments. In the future, such features may be introduced solely as informational tools to assist Providers in interpreting Client-reported data. However, all clinical decisions will remain entirely the responsibility of the independent Provider, and CrossBorders will not engage in diagnosis, treatment planning, or clinical judgment.

9.4. CrossBorders does not provide clinical diagnoses, psychological evaluations, therapy records, prescription instructions, mental health documentation, or treatment plans and cannot assist with legal, institutional, insurance, or governmental documentation requirements including but not limited to disability claims, court orders, fitness-for-duty evaluations, or accommodation letters. Any such documentation must be arranged directly with the Provider and is subject to their discretion, licensing Laws, and professional judgment.

9.5. By using the Platform, Clients acknowledge and agree that:

9.5.1. CrossBorders does not verify the accuracy or completeness of any clinical information exchanged between Client and Provider;

9.5.2. CrossBorders shall not be held liable for any injury, loss, claim, or damage arising from or related to the use of therapeutic services facilitated through the Platform;

9.5.3. The Platform is not suitable for emergency services, and should not be used in crisis situations requiring immediate clinical intervention, hospitalization, or intensive care.

9.6. If you are experiencing a health crisis or are in immediate danger of health or life, you must contact local emergency services or go to the nearest emergency room. The Platform does not provide crisis support or emergency response services. If a Client chooses to use the Platform for any health crisis or are in immediate danger of health or life, despite this warning, they do so entirely at their own risk and CrossBorders is not liable for any loss, harm or damage.

10. CLIENT RESPONSIBILITIES

10.1. By registering for and using the Platform, Clients agree to the following responsibilities and obligations:

10.1.1. Clients shall provide complete, truthful, and accurate information during account registration and at all times when using the Platform. Clients are responsible for updating their account information to ensure it remains current.

10.1.2. Clients acknowledge and agree that it is their sole responsibility to:

• 10.1.2.1. Evaluate the qualifications, credentials, and suitability of any Provider prior to initiating or continuing services;
• 10.1.2.2. Verify, if desired, the licensing or registration status of a Provider with the appropriate regulatory authority in the Provider’s jurisdiction.
• 10.1.2.3. Determine whether the services offered via the Platform are appropriate for their needs.

10.1.3. Clients agree to use the Platform and engage with Providers only for lawful, legitimate, and non-emergency emotional support. Clients shall not:

• 10.1.3.1. Use the Platform for crisis intervention, emergency treatment, or urgent mental health conditions requiring hospitalization or intensive care;
• 10.1.3.2. Harass, threaten, abuse, or otherwise engage in inappropriate behavior toward any Provider or other User of the Platform;
• 10.1.3.3. Misrepresent their identity, medical history, or intent for seeking services.

10.1.4. Clients are responsible for all applicable fees associated with their use of the Platform, including service fees, session payments, and any charges due under the CrossBorders Terms of Use. Clients agree to make timely payment via the authorized payment methods supported by the Platform.

11. FEES AND CANCELLATIONS

11.1. Service Fees Charged to Clients

11.1.1. To access features of the Platform, Clients will be charged a Platform Service fee, which covers the use of the Platform’s technological infrastructure, scheduling system, and payment tools. This fee is non-refundable, unless otherwise stated and shall be disclosed to Clients at the time of booking.

11.1.2. Upon completing the payment, the charge will be processed immediately. Please note that it may take some time to be matched with a Provider, depending on availability and suitability.

11.2. Subscription and Premium Services:

11.2.1. CrossBorders may, at its discretion, introduce subscription-based models or premium listing features for Providers. This may include enhanced profile visibility, marketing support, analytics dashboards, or access to exclusive Client segments. Participation in such services shall be voluntary and subject to separate Terms, with pricing disclosed at the time of enrollment.

11.3. Cooling-Off Period:

11.3.1. If you reside in a country where consumer Laws grant you a right to withdraw from digital service agreements within a specific period (e.g., 14 days), such rights will be honored in accordance with local Law. To request a cancellation and refund during the applicable cooling-off period, you may be required to submit a simple withdrawal form.

11.4. Missed Sessions and Cancellations:

11.4.1. To ensure an optimal experience for all parties involved, cancellations within 24 hours of a scheduled session or missed sessions may incur a charge per occurrence. Timely cancellations allow Providers to better manage their availability and provide services to others in need.

11.5. Escrow Account:

11.5.1. To promote transparency and build trust between Clients and Providers, CrossBorder employs a secure escrow-based payment system. When a Client confirms a booking for a session, the corresponding payment amount is held in escrow. These funds are not immediately disbursed to the Provider.

11.5.2. Payment is only released once both the Client and the Provider acknowledge that the session has taken place and confirm that the service was delivered satisfactorily. Platform Service fees, if any, will be deducted before disbursal.

11.5.3. In the event that either the Client or the Provider raises a concern regarding the session, disbursement will be placed on hold pending a resolution. This process ensures that all transactions are handled with fairness, accountability, and integrity.

11.6. Payment Authorization:

11.6.1. All payments shall be processed via authorized Third-party payment providers. Clients and Providers agree to abide by the Terms of such providers. Fees will be charged and disbursed in the currency selected at the time of account creation, subject to any conversion charges levied by the payment gateway or User’s financial institution.

11.7. Payment Disputes:

11.7.1. If you have any issues or disputes related to a payment or transaction, you agree to contact CrossBorders or the relevant Third-party payment processor promptly. CrossBorders will make reasonable efforts to assist in resolving payment disputes, but ultimate responsibility for payment resolution lies with the Third-party processor.

11.8. Taxes:

11.8.1. Each User of the Platform is independently responsible for determining and fulfilling any tax obligations arising from payments received or made through CrossBorders. The Platform does not withhold or remit taxes on behalf of Users unless required by applicable Law. CrossBorders strongly encourages users to consult their own tax advisors.

11.9. Default in Payment:

11.9.1. In the event that a payment is not successfully processed, or if any account has any outstanding charges, CrossBorders reserves the right to suspend or terminate any and all access to the Platform until payment is successfully completed. CrossBorders may also pursue collection actions for any unpaid balances.

11.10. Revisions to Fee Policy

11.10.1. CrossBorders reserves the right to revise its fees, commission structures, or service models at any time. Any such revisions shall be communicated in advance via electronic notice, and continued use of the Platform shall constitute acceptance of the revised Terms.

11.11. Financial Liability Disclaimer

11.11.1. CrossBorders is not a licensed escrow agent or fiduciary, and the escrow process described herein is a facilitated arrangement provided solely for user convenience and operational integrity. All funds are processed and held by independent, PCI-compliant Third-party payment processors. CrossBorders does not assume fiduciary responsibility for funds held in escrow and shall not be liable for any technical delays, payment gateway failures, or Third-party service interruptions.

11.11.2. By using the Platform, you acknowledge and agree to the Terms of this escrow process, including the role of CrossBorders as a facilitator, not a financial institution or licensed escrow agent.

11.11.3. All payments and financial arrangements are entered into independently between Clients and Providers, and CrossBorders assumes no liability for the quality of services rendered or for disputes over payments.

12. DATA PRIVACY AND SECURITY

12.1. At CB Connecta, the Privacy, security, and Confidentiality of your personal information are core to our values and fundamental to our Platform. We understand the sensitive nature of emotional support and recognize the trust you place in us when you choose to engage with our Platform. That trust is something we take very seriously.

12.2. To that end, we are fully committed to implementing robust administrative, technical, and physical safeguards to ensure that all information you share with us remains secure and protected from unauthorized access, disclosure, or misuse. Whether you are seeking Provider services, participating in assessments, or simply browsing our Platform, you can be rest assured that your personal data is treated with the highest level of care and discretion.

12.3. We encourage all Users to read our comprehensive Privacy Policy, which outlines in detail how we collect, use, store, share, and protect your information. This document also explains your rights in relation to your data and how you can exercise them. The Privacy Policy (hereinafter referred to as the “Privacy Policy”) forms an essential part of our commitment to transparency and accountability in all aspects of our operations.

13. LIMITATION OF LIABILITY

13.1. CB Connecta shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the Platform, even if CB Connecta has been advised of the possibility of such damages.

13.2. The Platform does not provide any medical, psychological, or therapeutic advice. Clients acknowledge and agree that any advice or guidance received from a Provider is solely the responsibility of the individual Provider, and that the Platform is not liable for any actions, decisions, or outcomes arising from the therapeutic services provided.

13.3. While CB Connecta strives to ensure that the information provided on the Platform is accurate and up-to-date, it does not guarantee the completeness, accuracy, or reliability of any content or services. The Platform shall not be held responsible for any errors, omissions, or inaccuracies in the information or services provided.

13.4. CB Connecta does not guarantee that the Platform will be available at all times, or that access will be uninterrupted or free of defects. The Platform disclaims any liability for any downtime, loss of data, or technical issues, including but not limited to server failures, network interruptions, or errors caused by Third-party providers.

13.5. Nothing in these Terms shall exclude or limit CB Connecta's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by Law.

14. INDEMNIFICATION

14.1. You agree to indemnify, defend, and hold harmless CB Connecta, its affiliates, officers, directors, employees, agents, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, damages, liabilities, losses, costs, or expenses (including but not limited to reasonable legal fees) arising out of or related to:

14.1.1. Your use or misuse of the Platform, including any interactions with Providers;

14.1.2. Your breach or alleged breach of these Terms, including any representations, warranties, or obligations set forth herein;

14.1.3. Your violation of any applicable Law, regulation, or Third-party rights, including but not limited to Intellectual Property rights or Privacy Laws;

14.1.4. Any content that you submit, upload, or otherwise make available through the Platform, including but not limited to defamatory, obscene, or unlawful content; or

14.1.5. Any claim arising from your interactions with other users, Providers, or Third-party service providers accessed through the Platform.

14.2. In the event of any claim, action, suit, or proceeding for which indemnity is sought under this clause, CB Connecta will promptly notify you in writing of the claim. You shall cooperate with the Indemnified Parties in the defense of such claims at your expense. The Indemnified Parties may, at their discretion, retain control of the defense and settlement of any claim, and you shall not settle any such claim without the prior written consent of the Indemnified Parties.

14.3. You further agree to indemnify and hold harmless CB Connecta from any claims arising from Third-party content or services that may be accessible through the Platform, including but not limited to any interactions with Third-party Providers or service providers.

14.4. This indemnity obligation will survive the termination or expiration of these Terms, your cessation of use of the Platform, or any other agreement with CB Connecta.

15. INTELLECTUAL PROPERTY

15.1. Ownership of the Intellectual Property

15.1.1. All content, features, functionality, and materials made available through the CrossBorders Platform including but not limited to registered or unregistered text, graphics, logos, trademarks, service marks, icons, software, images, audio, video, user interfaces, and the design, selection, databases, and any other materials or components created, developed, or used in connection with the Platform (collectively, “Intellectual Property”), are the exclusive property of CrossBorders or its licensors and are protected by applicable Laws. All rights not expressly granted herein are reserved by CrossBorders and its licensors.

15.2. License to Use the Platform

15.2.1. Subject to your compliance with these Terms, CrossBorders grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform for your personal, non-commercial use only. This license does not include any right to:

15.2.2. Reproduce, distribute, publicly perform or display, modify, adapt, translate, create derivative works of, or otherwise exploit any part of the Platform or Content;

15.2.3. Reverse engineer, decompile, or disassemble any part of the Platform or its underlying code;

15.2.4. Remove or alter any proprietary notices or disclaimers.

15.3. User Content

15.3.1. You may have the opportunity to submit, post, upload, or otherwise provide content through the Platform, including reviews, messages, or profile information (“User Content”). By submitting such content, you:

• 15.3.1.1. Grant CrossBorders a worldwide, royalty-free, non-exclusive, transferable, and sublicensable license to use, reproduce, adapt, publish, translate, and display such User Content for the purposes of operating and improving the Platform;
• 15.3.1.2. Represent and warrant that you have the legal right to submit such content and that it does not infringe or violate the Intellectual Property or other rights of any Third party.

15.3.2. CrossBorders does not claim ownership of your User Content, and you remain solely responsible for any content you provide.

15.4. Violation of Intellectual Property

15.4.1. Any unauthorized use, copying, redistribution, or publication of any part of the Platform or its Content is strictly prohibited and may result in the suspension or termination of your account, in addition to civil and criminal liability under applicable Law.

16. CONFIDENTIALITY

16.1. Confidential Information: During the course of using the CrossBorders Platform, you may have access to certain information that is Confidential in nature, including but not limited to personal data, medical information, communication between Clients and Providers, and proprietary business information (collectively, “Confidential Information”). You agree to maintain the Confidentiality of such information and not to disclose or share it with any Third parties without prior written consent, except as required by Law or in accordance with these Terms.

16.2. Exclusions from Confidentiality: The obligations of Confidentiality set forth in this clause do not apply to information that:

16.2.1. Is or becomes publicly available through no fault of the User.

16.2.2. Was in the possession of the User prior to its disclosure by the Company.

16.2.3. Is independently developed by the User without reference to or reliance on the Confidential Information.

16.2.4. Is disclosed with the prior written consent of the Company.

16.2.5. Is required to be disclosed by Law, regulation, or legal process, provided that the receiving party notifies the disclosing party promptly of such requirement and cooperates with any efforts to limit or contest the disclosure.

16.3. Client and Provider Confidentiality

16.3.1. All communications between Clients and Providers conducted through the Platform are intended to be private and Confidential, subject to the professional and ethical obligations applicable to the Provider under their licensing regulations and applicable Law.

16.3.2. Providers are independently responsible for maintaining the Confidentiality of Information disclosed by Clients during the course of sessions, in accordance with the Laws and professional rules governing their practice, including any applicable Privacy, telehealth, and emotional support statutes in their jurisdiction.

16.3.3. CrossBorders does not monitor or access sessions or communications between Clients and Providers. CrossBorders does not have technical access to any session content. All sessions are conducted via peer-to-peer communication and remain solely within the confines of the communication channel. Everything discussed in regards to any PHI remains strictly between the Provider and the Client, ensuring complete Confidentiality and Privacy.

16.4. CrossBorders is committed to protecting the Confidentiality of Personally Identifiable Information (PII) and other sensitive data shared by Users during account registration or use of the Platform. All personal data is processed and stored in accordance with our Privacy Policy and applicable data protection Laws, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR) and any other applicable data protection Law to the extent applicable.

16.5. CrossBorders will take reasonable steps to protect the Confidentiality of all personal and sensitive information shared through the Platform. However, you acknowledge that no system is completely secure, and CrossBorders cannot guarantee the absolute security of your data. You agree to take responsibility for safeguarding your own account details and any Confidential Information you access or share through the Platform.

16.6. Any breach of Confidentiality, whether by you or any Third party accessing your account, may result in immediate termination of access to the Platform and potential legal action. CrossBorders reserves the right to take appropriate action to protect its interests and ensure compliance with Privacy and Confidentiality obligations.

17. DISCLAIMER OF WARRANTIES

17.1. CrossBorders, provides the Platform “as is” and “as available,” without any warranties or representations, express or implied. CrossBorders does not guarantee the accuracy, completeness, reliability, or availability of the Platform or its content. We do not warrant that the Platform will be error-free, uninterrupted, or free from viruses or other harmful components.

17.2. CrossBorders does not control or endorse any content, opinions, or communications between Clients and Providers. CrossBorders does not provide medical, therapeutic, or professional advice, and the Platform is solely intended to facilitate connections between Clients and Providers. The Providers are independent professionals, and CrossBorders is not responsible for the quality, accuracy, or outcomes of their services. Users are encouraged to verify the qualifications of Providers and to use the Platform at their own risk.

17.3. To the fullest extent permitted by Law, CrossBorders disclaims all liabilities for any damages, losses, or injuries arising from your use of the Platform, including but not limited to direct, indirect, incidental, punitive, or consequential damages, even if we have been advised of the possibility of such damages.

18. FORCE MAJEURE

18.1. CB Connecta shall not be held liable for any delay, disruption, or failure in the performance of its Platform caused by events beyond its reasonable control. Such events may include, but are not limited to, natural disasters such as earthquakes, floods, or storms; public health crises including epidemics or pandemics; acts of war, terrorism, civil unrest, or sabotage; cyberattacks, technical failures, or internet service disruptions; and any changes in Laws, regulations, or government actions that hinder the delivery of services. In the occurrence of such force majeure events, the Platform will make commercially reasonable efforts to restore and maintain operations as soon as practicable. However, CrossBorders disclaims any liability for delays, interruptions, or unavailability of the Platform arising from these circumstances.

19. TERMINATION

19.1. Right to Terminate or Suspend Access: CrossBorders reserves the right, at its sole discretion, to suspend or terminate your access to the Platform, either temporarily or permanently, if you breach these Terms or engage in unlawful activities. This includes, but is not limited to, violating any of the prohibited activities outlined in these Terms, engaging in fraudulent behavior, misrepresenting your identity or qualifications, or otherwise using the Platform in a way that is harmful to CrossBorders, other Users, or Third parties.

19.2. Reasons for Termination: Your access to the Platform may be terminated for various reasons, including but not limited to:

19.2.1. Violations of these Terms or any other policies applicable to the Platform.

19.2.2. Engaging in any illegal or fraudulent activities while using the Platform.

19.2.3. Failing to comply with applicable Laws or regulations.

19.2.4. Providing false, misleading, or inaccurate information during account registration or usage.

19.2.5. Engaging in activities that disrupt the Platform’s operations or the experience of other Users.

19.2.6. CrossBorders may also terminate or suspend your access if we reasonably believe that your actions are detrimental to the integrity, security, or functioning of the Platform.

19.3. Effect of Termination:

19.3.1. Upon termination of your account or access to the Platform, you will no longer have access to any services or content provided by CrossBorders. Any data, content, or information associated with your account will be permanently deleted, and you will lose all rights to use the Platform.

19.3.2. CrossBorders may, at its discretion, also retain certain data as required for legal or operational purposes, such as billing records or data required by Law.

19.4. No Refunds: In the event of termination, you may not be entitled to a refund of any fees paid, except as required by Law or as specified in any applicable Refund Policy.

19.5. Survival of Provisions: Upon termination, certain provisions of these Terms will continue in effect, including but not limited to provisions relating to:

19.5.1. Indemnification

19.5.2. Intellectual Property Rights

19.5.3. Limitation of Liability, and

19.5.4. Governing Law.

19.6. Right to Revoke Termination: CrossBorders may, at its sole discretion, reinstate or reactivate your account if the cause for termination is resolved or if the suspension is determined to be unjustified. However, this is not an obligation, and reinstatement will be at CrossBorders' discretion.

20. GOVERNING LAW AND JURISDICTION

20.1. These Terms of Use shall be governed by and construed in accordance with the Laws of the United States, without regard to its conflict of Law principles. Any dispute, claim, or legal action arising out of or in connection with these Terms of Use or the services provided by CrossBorders shall be exclusively subject to the jurisdiction of the courts located in Louisiana, and you consent to the personal jurisdiction and venue of such courts.

21. DISPUTE RESOLUTION

21.1. Negotiation

21.1.1. In the event of any dispute, controversy, or claim arising out of or in connection with the use of our Platform, you shall first attempt to resolve the dispute amicably through good-faith negotiations within 30 (thirty) days of notifying the dispute.

21.2. Mediation

21.2.1. If the dispute remains unresolved after 30 (thirty) days, you may attempt mediation before initiating formal legal proceedings. Mediation shall be conducted in accordance with the Federal Arbitration Act (FAA) and facilitated by a mutually agreed-upon mediator. The venue of mediation shall be Louisiana, United States.

21.3. Arbitration

21.3.1. If the dispute is not resolved through mediation within 30 (thirty) days, the dispute shall be referred to arbitration in accordance with the Federal Arbitration Act (FAA). The arbitration shall be conducted by a sole arbitrator, appointed by mutual agreement. If you fail to agree upon an arbitrator within 30 days, the arbitrator shall be appointed in accordance with the rules of the American Arbitration Association (AAA). The seat and venue of arbitration shall be Louisiana, United States. The language of the arbitration shall be English.

21.3.2. The arbitral award shall be final and binding.

21.4. Jurisdiction

21.4.1. Subject to the arbitration clause above, any dispute that is not resolved through arbitration shall be subject to the exclusive jurisdiction of the courts in Louisiana, United States.

21.4.2. Users agree to waive any objections to jurisdiction in relation to such proceedings.

21.5. Survival of Dispute Resolution Clause

21.5.1. This Dispute Resolution Clause shall survive the termination, expiration, or suspension of a user’s account or cessation of services on TweetHeart.

22. MISCELLANEOUS

22.1. Entire Agreement: These Terms of Use, together with our Privacy Policy, constitute the entire Agreement between the parties regarding the use of the Platform and supersede all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter hereof.

22.2. Severability: If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be modified to the extent necessary to make it valid and enforceable, reflecting the original intent of the provision as closely as possible.

22.3. Waiver: No waiver of any provision of these Terms of Use will be deemed a further or continuing waiver of such provision or any other provision. Any waiver of a provision must be in writing and signed by an authorized representative of CrossBorders.

22.4. Notice: All notices or communications required or permitted under these Terms of Use must be in writing and sent to the contact details provided by you. Notices to you will be sent via email to the address provided during registration, and notices to CrossBorders will be sent to the registered address specified in the Terms of Use or on the Platform.

22.5. Updates to Terms: CrossBorders reserves the right to modify or update these Terms of Use at any time. Any changes will be posted on the Platform, and the effective date of the updated Terms will be indicated at the top of the document. By continuing to access or use the Platform after such updates are posted, you agree to the revised Terms.

23. ACKNOWLEDGMENT

23.1. By accessing and using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use.

CONTACT US:

If you have any questions or concerns regarding this Terms of Use or our data practices, please contact us at:

• Email: info@cbconnecta.com
• Contact Number: (318) 405-2064