PRICING & CANCELLATION POLICY
Last Updated: March 26, 2026
Welcome to CB Connecta ("CB Connecta", "Website", "Platform", "we", "us", "our"). This Pricing & Cancellation Policy explains how session pricing, platform fees, cancellations, and reimbursements are handled when you ("User", "you", "your", "Provider" or "Subscriber") access or use our Platform.
This Policy is intended to ensure transparency, fairness, and sustainability of the Platform while protecting both Subscribers and Providers.
By booking, offering, or delivering sessions through the Platform, you acknowledge and agree to the pricing structure, fees, and refund rules described herein.
1. EFFECTIVE DATE
1.1. This Pricing & Cancellation Policy is effective as of March 26, 2026 and applies to all sessions booked on or after this date.
2. MINIMUM SESSION PRICE
2.1. All sessions offered by Providers on the Platform must have a minimum price of USD 30 per session.
2.2. The Platform will not allow Providers to list or publish sessions priced below this minimum threshold.
3. SUBSCRIBER PRICING & PLATFORM FEES
3.1. Subscribers pay the session price set directly by the Provider.
3.2. In addition to the Provider’s session price, CB Connecta charges a platform service fee of 5% to maintain and operate the Platform.
3.3. Before completing a booking, Subscribers will clearly see:
- 3.3.1. The Provider’s session price;
- 3.3.2. The platform service fee;
- 3.3.3. The total amount to be charged.
4. PRACTITIONER FEES & PAYOUTS
4.1. Providers are free to set their own session prices, subject to the minimum pricing requirement outlined in Section 2.
4.2. CB Connecta charges Providers a platform maintenance fee of 20% per completed session.
4.3. This fee supports:
- 4.3.1. Server infrastructure, hosting, and security;
- 4.3.2. Payment processing services and integrations (including Paypal and Stripe);
- 4.3.3. Platform development, maintenance, and reliability;
- 4.3.4. Targeted and optimized marketing campaigns to attract more Subscribers.
4.4. Providers can view a detailed breakdown of fees and net payouts within the Platform and through the connected payment provider.
5. PAYMENT PROCESSING
5.1. The Platform currently supports Paypal and Stripe as payment processing providers.
5.2. Providers must connect a valid Stripe or Paypal account to receive payouts.
6. CANCELLATION & REFUND POLICY
6.1 Provider-Initiated Cancellations
6.1.1. If a Provider cancels a session after confirming the booking, the Subscriber will receive a full refund of the total amount paid, including all platform fees.
6.2 Subscriber-Initiated Cancellations
6.2.1. If a Subscriber cancels more than 48 hours before the session start time, a full refund will be issued.
6.2.2. If a Subscriber cancels between 24 and 48 hours before the session start time:
- 6.2.2.1. The Subscriber receives a 50% refund of the Provider’s session price;
- 6.2.2.2. Based on the payment integration set by the user, the platform service fees may not be refunded.
6.2.3. If a Subscriber cancels less than 24 hours before the session start time, no refund will be issued and the session is fully charged.
7. PLATFORM FEES ON PARTIAL REFUNDS
7.1. For any refund that is not a full refund, CB Connecta retains the platform service fees from the original transaction.
7.2. As a result, when a Subscriber cancels between 24 and 48 hours before the session, the Provider could receive less than 50% of the session price they set, due the payment integration and how the platform fees are deducted from the original amount.
8. REFUND PROCESSING
8.1. All refunds are processed based on the payment method that the users have connected to the platform.
8.2. Refund processing times may vary depending on the payment provider.
9. POLICY UPDATES
9.1. CB Connecta reserves the right to update this Pricing & Cancellation Policy from time to time.
9.2. Any material changes will be communicated through the Platform prior to taking effect.
10. ACKNOWLEDGMENT
10.1. By using the Platform, you acknowledge that you have read, understood, and agreed to this Pricing & Cancellation Policy.
CONTACT US
If you have any questions, concerns, or feedback regarding this Privacy Policy or any aspect of our Services, please feel free to reach out to us at:
- Email: info@cbconnecta.com
- Contact Number: (318) 405-2064